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ACB Virtual Mini Mall

Your ACB Marketplace

Page Style

Current Style: Standard

Text Size

Current Size: 100%

Shipping, Tax, Returns and Refunds

Shipping charges vary in the Mini Mall, depending on the product.

Free Matter for the Blind

applies only to eligible items; cannot be combined with other items in the same package. Items that can ship "Free Matter for the Blind" include canes and books in accessible formats.

Flat Rate Shipping

applies to a very limited number of items. These items ship separately from the supplier and incur a set shipping fee, as determined by the supplier.

Free Shipping

is available for orders of eligible items totaling $35 or more, excluding any applicable sales tax.

Combined Shipping and Handling

applies to orders that total less than $35 and that contain items not eligible for free matter or flat rate service. Shipping is $7.00 for the first item and $2.00 for each additional item in the order. When an order consists of very small items, such as magnets or luggage tags, shipping and handling may be lower. To insure that you receive the lowest rate possible, shipping will be charged to your credit card when your package is leaving our door, rather than at check-out. It will appear as a separate charge on your card.

More Details

- Credit card authorization and verification must be received prior to processing of your order. If payment is made by check, the order will not be processed until the check clears your account.

If ACB stocks the item you are ordering, it will normally ship within 5 to 7 business days of payment, but could take longer in the event of backorders from our suppliers. Orders usually ship by U.S. Postal Service.

Shipping of items not stocked by ACB is subject to the policies of the supplier. Most shipping is very prompt, but a small number of highly-specialized items may take up to 3 to 4 weeks to ship.

Shipping costs on returns are the responsibility of the customer.

Sales Tax

- Sales tax may also be applicable on some items, depending on shipping address.

Returns and Refunds

- We offer a 30-day money-back guarantee on all products we stock. Items must be returned in unused condition. Please report any damaged or broken items immediately upon receipt. Call customer service at (877) 630-7190 to obtain a Return Authorization Number prior to shipping a return. Return shipping costs are your responsibility.

The return and refund policy for items that ACB does not hold in our inventory is the policy of the supplier. In most cases, suppliers do offer a 30-day money-back guarantee, but this may not be true in every case. In the event of a refund dispute between a customer and a supplier of a non-stocked item, the ACB Mini Mall will make its best effort to facilitate a resolution, but we cannot guarantee your money back.

Refunds will be provided as a credit to the credit card used at time of purchase, and will be made within five (5) business days of receipt of the returned merchandise.